Job Description

Job Description

Dedicated to telling stories and creating experiences, Indigo is always looking for bright, energetic, and customer-focused people who can help bring our exciting mission to life in one of our more than 170 Indigo, Indigospirit, Chapters, or Coles stores across Canada. We offer a variety of exciting opportunities at our retail stores, distribution centres, and home office for people who share our passions and want to be part of a dynamic and enriching culture.

WHO WE ARE

• We love books and all things beautiful
• We are Canada’s Cultural Department Store
• Books are our heart and soul, and Great Books are JUST the Beginning…

We play by the following rules:

• We exist to add joy to our customers’ lives every time they interact with us and our products
• Our job is to create joyful moments for our customers
• We treat each other the way we’d treat a valued friend
• We inspire each other to do our best work
• We seek to ignite creativity and innovation every day
• We give back to the communities in which we operate

Your application must include your portfolio.

MISSION

The Digital Product Designer is a detail-obsessed designer with a strong visual design sensibility and a passion for execution. You’ll be responsible for building high-quality, production-ready interfaces within established design systems. You’ll be hands-on in Figma, collaborating closely with developers, and ensuring every pixel hits the mark.

This is an excellent opportunity for someone who loves the nuts and bolts of design—bringing interfaces to life with precision and polish—while always keeping the user front and centre.

KEY ACCOUNTABILITIES

Functional

• Design and maintain robust, reusable components and UI patterns in Figma
• Partner with engineers to ensure accurate implementation and design fidelity
• Deliver clean, consistent, and user-friendly designs across web and mobile platforms
• Uphold and extend the design system to maintain visual and interaction consistency
• Always advocate for the customer, ensuring that designs not only support business goals but are deeply rooted in user needs
• Bridge the gap between stakeholder requirements and intuitive, functional user experiences
• Contribute to design critiques and iterate based on feedback
• Own executional details, edge cases, and responsive states
• objectives while reducing costs and increasing standardization and leverage across existing solutions.
• Ensure the execution of team deliverables and adapt team priorities based on changing needs
• Act as an advocate for the customer by placing them at the forefront of all decision-making and design processes
• Proactively identify and anticipate customer expectations and needs
• Embrace and seek out technology that creates high-tech and high-touch solutions for Indigo’s customers
• Challenge the status quo by consistently identifying areas for improvement, diagnosing issues and working to resolve them

People

• Collaborate with others to drive flexible and iterative solutions, quickly and easily.
• Share technical knowledge with others and seek to learn from those more knowledgeable than yourself.
• Help others see the impacts of their efforts and proactively engage other functions to get input.
• Encourage others to freely share their point of view and be open to feedback.

Cultural

• Model Indigo’s beliefs and convey a positive image in everything you do
• Celebrate the diversity of thought and have an open mindset
• Take an active role in fostering a culture of continual learning, taking risks without the fear of making mistakes
• Embrace, champion, and influence change through your team and/or the organization

SCOPE

Reports to: Director, Digital Product Design

KEY RELATIONSHIPS

Internal:

• Product Management
• IT Development
• Online Merchandising
• Marketing
• Creative Studio

External:

• 3rd party online service providers, such as agencies, vendors, freelancers

Qualifications

Work Experience / Education / Certifications

• 2–4 years of professional digital design experience
• Portfolio that demonstrates excellent UI design craft, usability thinking, and attention to detail
• Degree in a related field

Competencies / Skills / Attributes

• Expert-level Figma skills, including components, auto-layout, and libraries
• Strong visual design craft: typography, spacing, colour, and hierarchy
• Solid understanding of responsive design and layout principles
• Ability to turn complex product requirements into simple, elegant, and usable UI
• Familiarity with usability heuristics and a basic UX research mindset
• Comfortable working with developers, with a basic understanding of HTML/CSS

Additional information

At Indigo, we are committed to our communities, customers, and each other; together we can make a positive impact. We know that fostering diversity and inclusion brings out your full potential and creates a joyful and welcoming environment for everyone. We are driven to be an equitable employer, which highly values your diverse backgrounds, experiences, and perspectives. We believe that you, in all your uniqueness, belong at Indigo. We welcome all applicants and encourage applications from individuals who identify as Black, Indigenous, a person of colour, LGBTQ2+ and people with disabilities. Accommodations are available upon request to individuals who self-identify as having a disability or special need. Please contact Human Resources at Support-HR@indigo.ca if you require an accommodation at any time during the recruitment process.

WELCOME HOME

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