Job Description

Provides patient care in an office setting under the supervision of the medical provider. Meets the communication needs of the patient / family and medical provider. Maintains and follows regulatory requirement and policies and procedures. Communicates with medical providers and staff about patient’s clinical condition. Required Skills **** Customer Services: Welcoming patients and visitors. Answering and referring inquiries within scope of practice. Telephone: Answers telephone, processes call, and document appropriately within medical records. Returns all messages in a timely manner. Maintains communication between medical staff, administrative staff, and/or patient/families. Clinical Services: Maintains and updates medical records. Appointment Scheduling. Facilitates medical requests, to include but not limited to, refill requests, work / school notes, and form completion. Scans and uploads patient clinical documents into medical chart. Process and coordinates all medical provider orders to include but not limited to, diagnostic, referral, pharmaceutical and surgical services. Reviews daily provider schedule and ensure all supplies and medical records are ready for patient and provider encounters. As directed by medical provider and within scope of practice, provide patient education. Environmental Services: Ensures all equipment in exams and surgical rooms are clean and properly set up. Contributes to the overall cleanliness and appearance of personal work space and department. Monitors clinical supply levels in exam rooms and stock room and requests when needed. Maintains all clinical equipment. Evaluates all equipment for damage or maintenance needs and reports when needed. Required Experience Minimum Education: Graduate of a medical assistant program Work Experience: Previous experience in medical practice is preferred Required License/ Certification/Registration: Basic Life Support Certification Registered with American Medical Technologist or Certified with American Association of Medical Assistants Preferred Skills: Communication Excellence Knowledge and ability to work in accordance with accepted clinical standards Ability to work tactfully and effectively with patients, family members, other employees and physicians. Administering medications to include injections Collecting lab samples Wound care Word Processing / Computer Strong customer service Multi-tasking Time Management Organization Attention to Detail Professionalism / Positive Attitude Quality Focus Adaptability Qualifications: **** Customer Services: Welcoming patients and visitors. Answering and referring inquiries within scope of practice. Telephone: Answers telephone, processes call, and document appropriately within medical records. Returns all messages in a timely manner. Maintains communication between medical staff, administrative staff, and/or patient/families. Clinical Services: Maintains and updates medical records. Appointment Scheduling. Facilitates medical requests, to include but not limited to, refill requests, work / school notes, and form completion. Scans and uploads patient clinical documents into medical chart. Process and coordinates all medical provider orders to include but not limited to, diagnostic, referral, pharmaceutical and surgical services. Reviews daily provider schedule and ensure all supplies and medical records are ready for patient and provider encounters. As directed by medical provider and within scope of practice, provide patient education. Environmental Services: Ensures all equipment in exams and surgical rooms are clean and properly set up. Contributes to the overall cleanliness and appearance of personal work space and department. Monitors clinical supply levels in exam rooms and stock room and requests when needed. Maintains all clinical equipment. Evaluates all equipment for damage or maintenance needs and reports when needed. El Paso Children's Hospital

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